bangle js 2 cant charge and watch dont start

my bangle js 2 has arrived.i cant start watch and i tried to charge but still cant start watch .can be defected watch or what can be problem?

Hi!

Have you checked out the getting started thread at https://forum.espruino.com/conversations/341830 ?

yes i read already . watch comes with battery empty or enough battery to start watch? .i click button for few second and more but watch dont start.

Hi - please can you try a different USB charger, and leave it to charge for several hours? It has been known for some USB chargers to shut themselves off with the Bangle.js's cable - and ensure that the cable is the correct way around (it pulls itself on with the magnet).

Also, try holding the button down for ~20 seconds, just in case the device has got locked up.

watch comes with battery empty or enough battery to start watch?

Honestly, it depends. Recently we have been trying to send watches out with at least a 50% charged battery but if the watch has been sat around for a while in a distributor (or customs) there can be problems.

We've also very recently got a new batch of Bangles and found that a hardware change that meant that the GPS got powered on at boot in some devices, so that could explain why yours was flat when it arrived. That only happened for ~2 weeks though and then we shipped a software update to fix it, so if you install a 'cutting edge' build once it's started that should solve that problem.

We test all the watches before sending them out and it's extremely rare for them to get broken in transit, so hopefully it's just something like an issue with the charger.

Just to add:

i click button for few second and more but watch dont start.

Do you mean like: tap tap tap tap tap... for a few seconds?

Because to start the watch you need to long-press (press and hold) for 1-2 seconds

thanks for help
i tried press and hold to start watch no luck
i tried also 2 different chargers, and pc usb port ,but didnt work.will be any icon on watch that shows charging?

The watch itself shows a charge indicator when you charge it and it's on, however when it's powered off (black screen) as you're seeing, there is no indication for whether it's charging or not.

If the battery is flat as it looks like it is, you may need to leave it for 1-2 hours of constant charging before you turn it on - have you tried that yet, or have you only given it quite short periods of charging so far?

i mostly charged half and hour, i will try to charge 2 hours then reply thanks

Ok, thanks - also, where did you order the Bangle from, and how long ago out of interest? I don't see anything in the Espruino shop that looks like it might be you.

i bought from adafruit industries

adafruit is only store to ship my country

i charged 2,5 hour but still cant turn on watch(

i clicked button wrongly ,i found in this post solution https://forum.espruino.com/conversations/382504/#16818310
.button needs more press and with nail maybe to hear abutton click ,i am happy .thanks

Phew - glad you got it working, and it was as simple as just having to press the button a bit harder!