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  • Is there an official channel for submitting these warranty claims?

    Just before that - have you tried 'massaging' the button? so run your finger in a circle around the button, pushing it in different directions, both pressing lightly and hard enough to depress the button. It might fix it - it's worth a try.

    The best bet is if you could send an email to and provide a link to this post.

    Generally for warranty it's 6 months on any failure unless it's due to abuse, 12 months if it's not related to wear and tear, and outside that we can do you a new one for half price. In this case it sounds like even though you're outside 6 months the watch has had a pretty easy life and would definitely be covered.


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