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Did you try factory reset via the Settings / Utils menu for a full wipe ?
Yes.
In order for the step counter to work it uses SQRT(X^2 + Y^2 + Z^2).
I noticed when I realy hard shake watch in rythm it will count but no z axis activity sadly.
You could always step sideways (sorry could not resist the image in my head).
I imagined Quicksilver wall walk ;)
bb5
Did you try factory reset via the Settings / Utils menu for a full wipe ?