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@Gordon
Hi - sorry to hear this - that's an extremely strange fault... And the screen never changes at all? Is the backlight on?
Was there anything that you can think that happened that might have brought this on?
The really odd thing is that the firmware includes a watchdog timer, so virtually nothing should be able to stop the watch restarting when the button is held down.
All I can suggest right now is to try running the battery down fully - if the backlight is on that should only take an hour, but without it on it could potentially take quite a bit longer.
I'm on holiday this and next week, but of course I will ensure that if we can't get the watch working it is replaced.