• Wow, great. So whatever happens they'll redo it?

    Sounds like a good company to work with :)

    Any chance you could give them a new design with some areas left in, so the letters wouldn't drop out?

  • Their tool does not support it. It seems text is 'engrave only' and I'm kind of abusing their tool to get what I want.

    I think they realized that they are partially to blame because they did not make what I designed. Though in retrospect I'm kind of glad because that would probably also not be entirely what I imagined. My bad...

    They've been great. I'll update the thread when we've arrived at a solution. They will redo it :)

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