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I ran the app and turned bluetooth off and on the phone. It's weird because my other bangle has the same app and I'm able to see the services/characteristics just fine, but with this one it never shows. I am able to change what services are being advertised, but when I actually connect my custom services are not there.
The only difference I know of between the two watches is that I did the firmware update on the one that doesn't work. I downgraded it back to the old firmware but that didn't fix anything.
If you've defined them in an app, the services/characteristics will only take effect when you run that app, and if you're currently connected to the watch they won't apply until you disconnect, so that could be it?
But also, modern phones tend to actually cache the characteristics to allow them to connect faster, so it might be that it's your phone that's giving you the wrong info (especially if it's an iPhone). Try turning Bluetooth off and on on the phone and see if that helps?