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I bought it as a new device and it's not what I expected.
Sure it is definitely for Adafruit to handle that. It is just that if you would have Raspberry Pico by any chance then reflashing is not that hard and if you have tiny hole on the top of the watch where band is connected then you are probably not missing anything hardware wise and it is 'just' a software issue. Still, to be 100% sure you are getting the real thing, having it replaced is the safest bet.
fanoush
Thanks, yes, it's a black box and is labelled Bangle js v2. Based on what you've said, I'm guessing that it's the SMA Q3 that was put in a Bangle box? Or, like you say, that someone tried to upload the wrong firmware. Either way, I bought it as a new device and it's not what I expected.