Watch Stuck on Logo Screen and Will Not Connect

Hello,

I purchased a Bangle.js back in March and everything was fine until a couple of days ago. I noticed that the time was wrong and then I noticed that the seconds were not ticking as it was frozen. I tried to reset but it just went to a Bangle.js splash screen and never went any further. I tried to install default apps which did not work and I tried to reload the bootloader which also did not work. For both methods I got a message that there was not a connection to the watch. Please help me.

Thank you,

Jason

Hi Jason,

This is a Bangle.js 1? Please can you follow the steps here: https://www.espruino.com/Bangle.js#resetting-without-loading-any-code

Then try and connect with the app loader (if you were using Gadgetbridge make sure you disconnect this first). If that doesn't work maybe try another device

I am using Bangle.js 1 and this did not work.

Have you tried connecting from a different device? Like a phone if you were using a PC, or vice-versa?

And did you definitely reset the Bangle such that it was displaying the Bangle.js logo when you tried to connect?

I did try my tablet and computer with no luck. The same problem persists. I followed the steps in the link that you provided to reset the Bangle.js.

Hi, what firmware version does it mention on the Bangle.js 1 boot screen?

The very early Bangle.js 1 firmwares still loaded some files booted with the steps at https://www.espruino.com/Bangle.js#reset­ting-without-loading-any-code so it was possible to get them into a state where you couldn't recover unless you updated the firmware with the firmware update instructions at https://www.espruino.com/Bangle.js#firmware-updates - I guess that could be it