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@Gordon
Hi,
I'd definitely think that the Puck should be able to handle this. I see you used nRF connect - do you think you could paste up a screenshot of what you see there - specifically when you tap on 'RAW'?
As @fanoush says you might have a lot more success using an active scan, however I'm surprised you're not seeing even just the MAC address (without a name).
Otherwise I guess there's a possibility that the device is actually using some extra bluetooth features like increased advertising Payload or Bluetooth 5 stuff that may cause problems for Puck.js
You're actually based in the UK? Is the device something you'd be able to post over to me to take a look at?