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I hate to revive an old thread, but I'm having a similar issue with a slightly worse problem.
@Gordon Thanks for sending out the watches during this difficult time. I received mine today! As OP did, I tried updating everything as best as I could, and I was also seeing the same error message. In an attempt to fix this, I followed the steps to reset without loading any code but I ended up with
Install App failed,. Now I can't access any of the default apps (my guess is they've been removed to install the new ones).
I tried upgrading the firmware through DFU mode with the Nordic Toolbox app, which worked flawlessly :)
Then (and only then!) did I read your comment above:
Is it possible you had set 'Debug Info' to 'Show' in settings?
I know it's a frustrating gotcha - it's fixed in the latest JS bootloader, but obviously if you can't update the bootloader then you're in trouble!
I know I have the
Debug Infoproperty set to
Show. Is there any way to set it to
Hidethrough the terminal?
Brilliant! Thank you very much,
require("Storage").eraseAll()did the trick perfectly!
Now to get coding!