• Thanks, that's very kind of you - but I am sorry you had the extra payment though.

    I've just found your order and we'll look into it. It looks like DHL messed something up there as we should have provided them with all the docs needed to have it clear customs without extra charges.

    I pay quite a lot of money every year just for the privilege of paying European VAT for customers, not to mention the accounting burden of 20 different VAT rates - and what's the point when the receiving company charges VAT a second time, and not only that but VAT on the VAT, just to add insult to injury.


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