Is your firmware up to date?
There's a test harness at https://github.com/gfwilliams/step-count and I believe the README links to a forum post explaining how to get the data.
However on the whole the current system seems to work pretty well - I think yours is the first complaint since the new code went in a year or so ago - so I'd be a bit concerned that making big changes would make things worse for everyone else
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