Hi - email sent. To anyone else looking at this, please try some of the things mentioned above - we test the Bluetooth connection of every device before sending it out, so it seems amazingly unlikely that a problem with Bluetooth would have developed during shipping.
Also: If you've been able to connect to your Bangle in the past, and now can't it is hugely unlikely to be a hardware problem. It's much more likely that you have some other device that is staying connected to Bangle.js and is stopping you connecting with the device you're trying to use.
...or the bluetooth stack on the device you're using to connect to the watch is stuffed up and needs resetting. Happens far too often on my Sony Xperia phone and even a couple of times on my laptop. Have to turn the whole thing off and on again before anything works.
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