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OK, thanks for the suggestion. I actually had to try four (!) different cables until one worked. I am now able to connect to the device via the Web IDE and can make the lights turn on with the right JS code. However, I still cannot get it into bootloader mode to flash it. No lights ever come on when I plug it in with the button held down and release. I've tried as many different "techniques" as I can think of. I can only get the lights to do anything by writing some JS in the IDE and sending the right functions.
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I bought an Espruino wifi from Adafruit. When I plug it in, I get a single red light flash and nothing else. Doesn't matter if I'm holding down the button or not when it's plugged in. Nothing seems to work / change this. The FAQ seems to indicate maybe the button isn't working? Is there something else I can do here?
Thanks for the suggestion, fanoush. I tried a few times this morning making sure I was not holding the button longer than 3 seconds and it still does the same thing. Gordon is helping with a replacement (whoo! thanks!) so I think we're all set.