Bangle 2 - Claiming the additional VAT in Germany

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  • If you had to pay the additional VAT in Germany you can reclaim it from customs.

    What you need is a "Abgabenbescheid" which you can get at­-kundenservice/formulare/abgabenbescheid­-anfordern.html

    Requested on 19-Nov-2021

    Received on 23-Nov-2021

    Then, since we are in Germany, you have to obey ... erm ... I mean follow the process:­/Abgabenerhebung/Erlass-Erstattung/Verfa­hren/verfahren_node.html#doc298948bodyTe­xt2

    Objection sent 23-Nov-2021

    Still being handled by the customs office - haven't heard back 04-Dec-2021

    With luck you can also get your 6EUR fee from DHL back using this link (once you have the "Abgabenbescheid").

    The label on my package says that there is a one month deadline for this.
    So be quick or be screwed (well not totally, since Gordon is so nice to reimburse you, but anyway).

    I can't yet say if this works, since I've only gotten around step 1 before writing up this post.


    Objection denied on 17-Jan-2022 (see post below)

    Action dates added

  • If anyone does succeed in doing this, please let me know!

    My plan is to claim back the VAT on this first batch of devices sent to the EU apart from the ones I knew got through (eg to Finland and Estonia), so I don't want to end up trying to claim back VAT that has already been claimed :)

  • Objection denied

    My objection was denied by Geman customs on the grounds that the IOSS number was not included in the customs announcement(?) ( I guess that's where Royal Mail fucked it up). It's not enough to just have the number on the receipt and/or packaging slip.

    They made it clear that the only way to handle this is to go through the seller/sender.

    Pretty sad.

  • Thanks for the update...

    the IOSS number was not included in the customs announcement(?) ( I guess that's where Royal Mail fucked it up)

    Yes, it seems like it. If anyone else is interested, it seems what happened is this:

    • I provided all the info that the 'Click & Drop' website requested, and it produced labels with the 'IOSS' logo on them and said everything was fine.
    • At some point after the 'Click & Drop' website, Royal Mail lost the customs info
    • After a long time on the phone, someone mentioned 'you should try filling in your company UK VAT number here' (in a config menu that never existed when I signed up to the site a few years ago).
    • After that, IOSS details on packages go through fine

    So... Obviously the UK VAT number shouldn't be required for sending to Europe, but it seems that somewhere deep in Royal Mail's internal systems, if that number doesn't exist they silently throw away all the IOSS info.

    Royal Mail isn't accepting responsibility, and I can't seem to easily claim anything back from them. At the end of the day I have very little free time, and it's better that I spend it moving forward than trying to extract money from Royal Mail - the generosity of those from that first batch that were willing to pay all their fees had meant that given I can claim the VAT back (just not the duty) on average I haven't lost a great deal of money.

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Bangle 2 - Claiming the additional VAT in Germany

Posted by Avatar for msdeibel @msdeibel